Shipping & Returns

Shipping

All New York Guitar Festival merchandise is made to order and shipped by our print partner, Printful. Most orders are produced and shipped within 3–6 business days, after which standard carrier transit times apply. We currently ship to the United States and Canada. Orders containing multiple items may arrive in separate packages depending on where each item is produced. 

Returns

Because every item is printed specifically for your order, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. We encourage you to review size charts and product details carefully before ordering. Damaged or Defective Items

If your order arrives damaged, defective, or misprinted, contact us within 14 days of delivery at store@newyorkguitarfestival.org with your order number and a photo of the issue. We'll arrange a replacement at no cost to you. 

Wrong Address

If an order is returned to us due to an incorrect or incomplete address provided at checkout, you are responsible for reshipping costs.